Frequently asked technical questions

Resetting PIN attempts

Updating S1 firmware

App pairing procedures

Token visibility settings

Safely restore access after incorrect PIN entries using your verified 24-word recovery seed directly on the air-gapped hardware device.

Download the official update package to a micro-SD card and verify the cryptographic hash before initiating the device upgrade.

Establish a secure, encrypted connection between your hardware wallet and mobile application via dynamic offline QR code scanning.

Manually add custom contract addresses or enable specific blockchain networks to view newly acquired digital assets.

Still need technical assistance?

Submit a non-sensitive diagnostic log request to our independent support team.