Resolution pathways for SafePal S1 and X1 hardware

Select your operational task for precise step-by-step instructions.

Device Initialization

Firmware Checksums

QR Signing Steps

Initialize your hardware wallet safely, generate your air-gapped seed offline, and confirm physical display prompts without network exposure.

Verify cryptographic firmware hash signatures before initiating device upgrades to ensure complete software authenticity.

Troubleshoot camera scanning issues, decode encrypted payload frames, and execute air-gapped transaction signing successfully.

Standard 4-step troubleshooting method

Identify Error Code

Check RPC Connection

Verify Firmware Version

Test Transaction

Note exact alphanumeric prompts or display error strings shown on your hardware screen.

Verify your node provider settings and network gas parameters in the companion app.

Confirm device build numbers match official cryptographic checksum registries.

Broadcast a minor test payload or look up the transaction hash on a block explorer.

Are your token transfers remaining unconfirmed?

Inspect your custom gas settings and verify network nonce values immediately.